Terms & Conditions
TERMS OF USE
These terms of use govern your use of our site. Please read these terms in full before you use this Website. If you do not accept these terms of use, please do not use this Website. Your continued use of this site confirms your acceptance of these terms.
WEB SITE ACCESS
1.1 It is not necessary to register with us in order to use some parts of this Website. However, particular areas of this Website will only be accessible only if you have registered.
USE OF WEBSITE
1.2 This Website may be used for your own private purposes and in accordance with these terms of use.
1.3 You may print and download material from this Website provided that you do not modify or reproduce any content without our prior written consent.
SITE UPTIME
1.4 All reasonable measures are taken by us to ensure that this Website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in Website down time but we shall not be obliged to provide such notice.
VISITOR PROVIDED MATERIAL
1.6 Any material that a visitor to this Website sends or posts to this Website shall be considered non-proprietary and non-confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy
1.7 When using this website you shall not post or send to or from this Website any material: for which you have not obtained all necessary consents; that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in tIndia; which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.
LINKS TO AND FROM OTHER WEBSITES
1.9 Throughout this Website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this Website you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed: you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing; you do not misrepresent your relationship with this website; and the website from which you link to this Website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this Website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this Website as a result of such linking.
DISCLAIMER
1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and ,or up to date.
1.13 All material contained on this Website is provided without any or warranty of any kind. You use the material on this Website at your own discretion.
EXCLUSION OF LIABILITY
1.14 We do not accept liability for any loss or damage that you suffer as a result of using this Website.
1.15 Nothing in these Terms of Use shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law in India.
BROWSER SUPPORT
1.16 We support all major browsers should you experience any issues please feel free to contact us.
USE OF REGISTERED MOBILE NUMBER
1.17 Trackzap Solutions Reserve the right of sending SMS/WhatsApp/Call on your registered mobile number for following purposed.
1. Sending OTP for authenticating your mobile number and Trackzap account.
2. Sending OTP for password Reset of your Trackzap account.
3. Sending Account related other information over SMS/WhatsApp/Call.
4. Other promotional schemes and offers over SMS/WhatsApp/Call..
5. Reminder for renewal of annual subscription over SMS/WhatsApp/Call..
6. For Updating you about our App and new services.
USE OF REGISTERED MOBILE NUMBER
1.18 You are requested to supply all relevent information as required when payment is requested. We are fully committed to your personal security and would like to state that we will never record any,
Personal financial information whatsoever.
Personal Bank Details.
Personal Credit / Debit Card details.
Although these details are taken by Trackzap they are processed using a secure payment facility managed by a third party organisation, any issues should be taken up with this provider directly.
Trackzap will not pass on any of your personal account details to anyone other than our payment services provider.
Trackzap cannot be held responsible for any loss or misuse that may be suffered due to any third party company involvement.
LAW AND JURISDICTION
These terms of use are governed by Indian law. Any dispute arising in connection with these terms of use shall be subject to the exclusive jurisdiction of the High Court of Kerala, India.
Return and Cancellation Policy
Trackzap is pleased to provide a 7-day money back guarantee. We encourage you to install and test the devices within 7 days of receiving to ensure you are fully satisfied with your purchase.
Please inform us of any order discrepancy or damage within 48 hours of the delivery date. For all refunds, simply return the product in the original packaging complete with all accessories. Refunds will be issued within 7 business days.
Devices must be as originally supplied and in good physical condition to qualify for a refund.
Note: we provide one year warranty on Trackzap GPS tracking devices when covered by the Trackzap service package. Devices covered by the Trackzap Basic service package have the standard one year warranty. Faulty or defective units will be replaced free of charge within these warranty periods.
7-Day Money Back Guarantee
Trackzap is pleased to provide a 7-day money-back guarantee starting from date of installation. We encourage you to install and test the devices within 7 days of receiving the device to ensure you are fully satisfied with your purchase. However, such money-back guarantee is not applicable on any AIS-140 devices as once they’ve been installed and activated, one cannot seek deactivation of the same further claiming a refund on it. Therefore, please take note that the buying of AIS- 140 is absolute and complete and in no event refundable.
After 7 Days
No refunds will be given after 7 days.
Claims
Any claim to Trackzap whatsoever shall be deemed waived, unless presented in writing within 7 days of the occurrence that gave rise to said claim.
Return of damaged or non-operational units
If you believe you have received a damaged or defective product, or if the product ceases to function correctly after installation, please return it immediately for exchange or testing. If a device is deemed to be defective, we will ship you a refurbished unit free of charge. We are not responsible for any loss or damage to products in shipping from your location to Trackzap.
Services/Renewals
Once opted no cancellation/refund for Services/Renewals.
Shipping & Delivery
How can I track my order?
Whenever an order you placed through www.trackzap.in ships, you can expect a shipment confirmation email with all your tracking details. It will be sent to the email address registered with your www.trackzap.in Account, or used during the checkout process.
What shipping speeds are offered?
www.trackzap.in have regular shipping speed available, it will show during checkout.
The speeds that show are dependent on those made available courier partner.
• Shipment – Should arrive 3 to 7 business days after shipment
What is covered in the FREE SHIPPING?
Free shipping is ground shipping only within the Country and its States. It is only available to regularly priced items.
How much do you charge for shipping and handling?
You could easily see an estimate of how much your shipping charges would be by adding an item to the shopping cart and entering your shipping PIN code.
My package has been shipped but they have not delivered it yet. Why?
Please contact the shipper/courier to obtain further status on your packages. The priority of delivery within the method of shipment chosen is determined by your shipper/courier. www.trackzap.in would always like for your packages to be delivered ASAP. If the shipper is holding them, please contact them.
What should I do if an item is delivered damaged?
If the item appears to have obvious damage by the shipper/courier, immediately tell the driver you do not want to receive this package. If the item appears to be damaged straight from the manufacturer, immediately contact us. Always make sure to get the shipper’s damage package control number for your claim
What should I do if an item is missing from my order?
Check the amount of tracking numbers you should have received. Verify you have received all boxes and checked all packing material for small items. If you are still missing an item(s), contact our customer service at www.trackzap.in. Are shipping costs added cumulatively for each item I order or do they reduce when multiple items are purchased? When you order multiple items, most of the time the shipping is reduced in your shopping cart, according to weight and size, safety and insurance required. Just place all items in the shopping cart, pick your state and method of shipping and you will be given shipping options. You will see the reduction if it applies. On certain items, due to significant shipping discounts offered by www.trackzap.in on the item, the shipping will add cumulatively, unless multiple items are purchased. Shipping charge is always per the website.
We don’t have International Shipment.
OUR DETAILS
Our business’s name is: Trackzap Solutions
Our business address is: 21/521-A, 1st Floor, Grace Vilas, Vaikom, Kottayam, Kerala
Our contact details are: support@trackzap.in or trackzapsolutions@gmail.com